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How do I find photos of my horse?
You need to find the event that you showed in, then click on the part of the alphabet that corresponds with your horses or ponies name. If you do not see your horse or pony listed please check the unknowns and awards folder. While we try to get everyone it is possible that we might have missed you.
Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.
I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.
Why are my photos locked? Others peoples are not?
That folder has been locked or denied access because we have been made aware that someone associated with this animal has taken proofs off of this site and posted them (copyright infringement) without paying for them. While we can not stop the photo theft we can stop it once we know it occurs. We can lock access to the gallery online and at the shows until the we have received compensation for our work. We also reserve the right to block complete access to our shopping cart system to those that are known infringers.
If I purchase a gift certificate can I only use it here?
Absolutely not. Gift certificates can be used here at our store, or on location at one of our trailers. Gift certificates are good for 1 year from date of purchase on any and all photo products that we offer. Gift certificates MAY NOT BE USED at www.shawnmcmilenphoto.photostockplus or www.shawnmcmillenphoto.photoreflect.com. These are/were are old commerce solutions and we will eventually be transitioning all events over to this site. Thats a lot of shows and takes a lot of time. If there is someone on on of the other sites that you want to you use your gift certificate on contact us and we can fast track it over here to make that happen for you.
I thought I was at an event and you were NOT posting the photos online?
We did try for a time going dark. No internet sales. We did this in an effort to combat the photo theft that is ravaging our industry. While it did 100% eliminate the photo theft it had an unintended effect. The removal of our photos of the internet cut down on the level of customer service and convenience that our customers were accustomed to. At the end of the day we felt as though we were punishing the wrong people. While 99% of our customers were very sympathetic (more so than we ever dreamed) I had forgotten that they were our customers. The people taking the photos were not. So in the sprit of the customer service that all of you have grown to love and that we love being known for..Online viewing and sales of photos is back.
You need to find the event that you showed in, then click on the part of the alphabet that corresponds with your horses or ponies name. If you do not see your horse or pony listed please check the unknowns and awards folder. While we try to get everyone it is possible that we might have missed you.
Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.
I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.
Why are my photos locked? Others peoples are not?
That folder has been locked or denied access because we have been made aware that someone associated with this animal has taken proofs off of this site and posted them (copyright infringement) without paying for them. While we can not stop the photo theft we can stop it once we know it occurs. We can lock access to the gallery online and at the shows until the we have received compensation for our work. We also reserve the right to block complete access to our shopping cart system to those that are known infringers.
If I purchase a gift certificate can I only use it here?
Absolutely not. Gift certificates can be used here at our store, or on location at one of our trailers. Gift certificates are good for 1 year from date of purchase on any and all photo products that we offer. Gift certificates MAY NOT BE USED at www.shawnmcmilenphoto.photostockplus or www.shawnmcmillenphoto.photoreflect.com. These are/were are old commerce solutions and we will eventually be transitioning all events over to this site. Thats a lot of shows and takes a lot of time. If there is someone on on of the other sites that you want to you use your gift certificate on contact us and we can fast track it over here to make that happen for you.
I thought I was at an event and you were NOT posting the photos online?
We did try for a time going dark. No internet sales. We did this in an effort to combat the photo theft that is ravaging our industry. While it did 100% eliminate the photo theft it had an unintended effect. The removal of our photos of the internet cut down on the level of customer service and convenience that our customers were accustomed to. At the end of the day we felt as though we were punishing the wrong people. While 99% of our customers were very sympathetic (more so than we ever dreamed) I had forgotten that they were our customers. The people taking the photos were not. So in the sprit of the customer service that all of you have grown to love and that we love being known for..Online viewing and sales of photos is back.